Track SMS engagement with reports Copied

Two new reports in iKnowMed > Admin > Reports can help your practice monitor patient engagement with and message delivery of SMS reminders:

• • Appointment Response Report: See how patients respond to SMS reminders (Confirmed, Canceled, Reschedule Requested, or No Response) by practice location.
  • Appointment Response Rate Report: Track delivery rates and opt-in/opt-out activity for appointment reminders across locations.

Related Articles:

• Introduction to SMS Patient Appointment Management
• How patients opt in or out of SMS notifications
• How practices opt patients in or out of SMS reminders
• Appointment confirmation via SMS
• Appointment reschedules via SMS
• Appointment cancellation via SMS
• Track SMS engagement with reports