Ability to change patient’s email address Copied

The Support Tools queue now empowers you to change a patient’s email address, ensuring their account is linked to the most appropriate email.

To change a patient’s email address:

1. Open the Support Tools queue.
2. Locate the patient and access their account details.
3. In the Patient Details section, click the new Edit icon next to the Username / Email Address field (callout 1).
4. This will open a new Email Address drop-down to select an email associated with the patient’s iKnowMed patient chart (callout 2).

   NOTE: A notification will appear if an Ontada Health account already exists for the chosen email.

   

5. After choosing a different email address, click the Save button (callout 3)
6. A confirmation window will prompt you to click Continue to finalize the process (callout 4).
   • If the patient hasn’t created an Ontada Health account, an invite will be immediately sent to the selected email.
   • If the patient has already created an Ontada Health account, they must log in using the newly selected email address going forward.

   

7. A success message confirms the completion of the process, while an error message appears if unsuccessful (callout 5).