Orders Queue enhancements to streamline workflow and improve visibility Copied

We’re implementing key updates to the Orders Queue to simplify the order processing workflow, improve the visibility of patient information, and make it easier to locate and manage regimen orders. These updates are designed to reduce complexity for clinicians, pharmacists, and other queue users, enhancing both efficiency and user experience.

View more patient demographic information at a glance

Users often needed to open the patient’s chart to access critical information such as preferred pronouns, hospice status, or patient notes, slowing the review process.

After this release, the patient details within the Orders Queue will include this important information so users can see the patient’s hospice status, preferred pronouns, and patient notes, reducing the need to open the patient chart and streamlining the review process (callouts 1-3).

Reduced clicks to complete order workflows

Previously, users expressed that it required too many clicks to complete an order, particularly around assigning or updating key fields.

We’re optimizing the order workflow by consolidating several key steps. Users can now assign or update the order’s Location Type, Perform Location, Perform Date, Queue Task, Status, and Queue Note, and use one Save button to apply all the updates (callout 1). This reduction in clicks accelerates order processing and improves overall workflow efficiency.

Easily locate updated regimen orders

Previously, users found it difficult to locate updated regimen orders in the queue because the search was based on the original order date. This made it challenging for pharmacy and clinical reviewers to track orders that had undergone modifications.

We’re updating the queue to display regimen orders based on the modification date rather than the original order date (callouts 1-2).

This will make it easier to find regimen orders that have been updated. Pharmacy reviewers, clinical users, and others responsible for reviewing regimen changes will benefit from quicker access to modified orders.