Improved clinical notes behavior to prevent unexpected lockouts Copied

We’re addressing the behavior that impacted users preparing clinical notes for upcoming patient visits.

Previously, users encountered a warning message when attempting to complete a draft note. The message stated that the editing session was canceled by another user and all edits would be lost unless copied to another application. This message appeared intermittently, even though no other users were accessing or editing the note.

With this update, the system will verify the clinical note session information and ensure that the same user who authored the note can return to edit without triggering a lockout. This enhancement streamlines the editing process and eliminates interruptions, improving the overall user experience.