Improved behavior for pending faxes in Outbound Fax Queue ​ Copied

New measures were put in place to automatically move faxes stuck in Pending for more than 10 hours to Failure in the Outbound Fax Queue. This change clarifies the Pending status and allows users to resend from the queue.

In addition, we will be clearing all items which were previously stuck in Pending and sending them to Failure. After the release, you may see an increase in the overall Failure count for your practice. Account managers communicate specific numbers to practices.