iKnowMed Generation 2 is implementing Okta Copied

iKnowMed Generation 2 is implementing Okta two-factor authentication to improve security for all users and practices.

Who is impacted by implementing Okta for iKnowMed?

All iKnowMed users will be required to use Okta two-factor authentication to access iKnowMed.

What does Okta do?

Okta provides an additional layer of security at login through two-factor authentication.

Enhanced Security: Okta’s security measures will fortify the login process, ensuring your data remains safe and sound.
Faster Sign-In: Once Okta integration is complete, signing in will be quicker and more straightforward.

When will my practice start using Okta to login to iKnowMed?

Your Ontada Technology Account Manager will work with your practice to create a custom schedule to support a seamless transition to using Okta.

What does my practice need to do to prepare for Okta?

Your Ontada Technology Account Manager will work with your practice to create a custom schedule to support a seamless transition to using Okta.
You’ll need to identify a technical lead at your practice to assist with testing and implementation. Additionally, a person at your practice will need to be identified to support user maintenance and assist your staff.
All users will need to make sure they have an active and unique email address accurately listed in their iKnowMed Account, listed in User Details.

How will Okta work with the Quick Login feature in iKnowMed?

The user setting up Quick Login will be asked to close all active sessions in Chrome and then open iKnowMed again. This is needed to clear the active Okta user login so that the provider coming in will be prompted through the login process.

Quick Login will not allow you to bypass signing in with Okta. Providers will need to login with their Okta credentials.

I’m an iKnowMed user that needs to access more than one iKnowMed instance, what do I need to do?

You will need to create a unique account with a unique email address, that would be provisioned at each instance of iKnowMed you would like to access.

Will this require me to change my PIN with regularity?

No, the move to Okta will not impact your use of a PIN in iKnowMed.

Will Okta be required to access iKnowMed Generation 2 Read Only?

Yes, once your practice has started using Okta you will be required to use Okta to access Read Only.

I don’t have an email address associated with my iKnowMed account. What do I need to do?

If you don’t have an email address associated with your iKnowMed account, you will be asked to provide one when your practice starts using Okta.

The email address associated with my iKnowMed account is also used by other iKnowMed accounts. What do I need to do?

Email addresses can only be used for one single iKnowMed account. If multiple users share an email, the first person that sets up Okta using that email will claim it’s use. Subsequent users who set up Okta will be required to use a different email address.

I have an account that I share with multiple users at my practice. What do I need to do?

Each user needs to create an account using a unique email address.

Will practice administrators retain the ability to set and reset passwords for iKnowMed users?

Yes, your practice administrator will continue to have the ability to reset passwords for their practice.

I have multiple accounts where my role is different using the same email address. What do I need to do?

If you want to continue using this account, please update each account with a unique email address to continue access.

Am I required to download an app on my phone to use Okta?

No, downloading an app isn’t required to complete multi-factor authentication through Okta. The Okta Verify App is available to use for multi-factor authentication on your mobile device or desktop. You can also choose to authenticate via phone call or text.

I login to iKnowMed in my office and in patients’ rooms. How will my login experience change?

Each login to a different computer will require the user to authenticate through Okta. Quick Login will still be available for use.

Quick Login will not allow you to bypass signing in with Okta. Providers will need to login with their Okta credentials.

I’m with a US Oncology practice that will use my USON Okta credentials to login to iKnowMed. What email address should I use in my iKnowMed profile?

The email address you use for USON Okta should be added to your iKnowMed profile to ensure a seamless experience.

I’m with a US Oncology practice, but we don’t use our @usoncology.com email addresses, but a practice email address with Okta. What email address should I use in my iKnowMed profile?

You will need to use the email address associated with your US Oncology Okta credentials.

I’m a practice that hires third-party vendors or consultants that need to access iKnowMed, how will their logins work?

Third-party user and consultant accounts will be provisioned in the same way users accounts at your practice are created. Each iKnowMed account requires a unique email.