Configurable Patient Portal Auto-Reply Messages Copied

What’s changing

Practices can now configure the automatic reply patients receive after sending a new message through the Ontada Health patient portal. The customized message is configured at the practice level, allowing each practice to tailor the response to better align with its communication preferences and workflows.

To customize your practice’s auto-reply message, contact your Ontada Health Account Manager. If a custom message is not configured, patients will continue to receive the existing default auto-reply. Changes apply to new patient messages going forward.

Why this matters

Practice-specific auto replies provide greater flexibility to communicate relevant information to patients immediately after they send a message. This helps practices set appropriate expectations based on their workflows while creating a more personalized and consistent patient experience.