Appointment reschedules via SMS Copied
If a patient cannot make an appointment, they can reply to the SMS reminder with ‘2’ to reschedule.
A rescheduling task is created in the General Queue so your staff can be alerted that they must contact the patient to arrange a new appointment.
In the patient portal, the affected appointment is highlighted in red and marked as pending with the message: Your request to reschedule your appointment has been sent. Someone from the office will contact you soon. Once the task is completed, the pending status is automatically cleared.
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