New General Queue Task Event Report to track productivity and patient communications Copied

To help practices monitor staff productivity and ensure timely responses to patient messages, we’re introducing a new General Queue Task Event Report.

This report makes it easier for practices to:

• Track and evaluate the volume and timeliness of message-related tasks.
• Hold staff accountable for task completion and patient communication.
• Identify trends and productivity gaps by filtering and sorting queue data.

Key features

• Columns appear in a filterable format and include information such as Task ID, Event By, Event, Patient Name, MRN, Task Purpose, Task Sub-purpose, Assignee, and more.
• Allows filtering by any column so practices can pinpoint the data that matters most.
• Gives practices actionable insight into the activity occurring throughout the portal and supports continuous improvement in task management and patient engagement.