Okta: Improved access management for multi-practice users Copied

We’re simplifying how the system processes user access requests from Okta for multi-practice users. This fix will address the issues that prevented Clinical Research Monitors and other multi-practice users from getting the access they need when successfully added to the appropriate Practice access groups.

What’s changing

Practice Administrators can reliably grant access to users who work across multiple practices. Previously, some users weren’t receiving their assigned permissions when added to practice groups. This will be resolved.

Why this matters

Clinicians involved in clinical trials and other multi-practice staff will receive access to messaging, scheduling, provider groups, and specialty groups when administrators assign them.