Patients will now receive forms for appointments scheduled for less than 24 hours in advance Copied

To ensure patients receive necessary forms for last-minute appointments, e-Registration forms will now be sent immediately when an appointment is created less than 24 hours before its scheduled time.

The system will automatically check the time difference between the current time and the appointment time to determine eligibility for immediate form dispatch.

For appointments within the 24-hour window, the system will immediately send the e-Registration forms using existing notification services based on the patient or caregiver’s preferences (email/SMS).

If the patient or caregiver has missing or invalid contact information, the failed attempt will be logged in the Notification Audit Report.

If an appointment that has already triggered a form notice is rescheduled within the same 24-hour window, no duplicate forms will be sent. If a patient has already filled out their forms, notifications will not be sent for those forms.